At printerdeals.store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a clear and straightforward Returns & Refund Policy to ensure a hassle-free experience. Please review the terms below for all the details regarding our return and refund procedures.
1. Eligibility for Returns
To be eligible for a return, your item(s) must meet the following conditions:
- Return Window: You may return most new, unopened items within 30 days from the date of delivery.
- Condition of the Product: The product must be unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Please Note: Some products are non-returnable. These include:
- Items that have been used or opened (e.g., printers, cartridges, etc.)
- Products marked as Final Sale or Clearance
- Custom-made or personalized products
- Digital products or software (if downloaded)
2. How to Return an Item
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team at info@printerdeals.store or call (877) 535-7166 to notify us about your return request. Please include your order number and the reason for your return.
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Return Authorization: Once your return request is reviewed, we will provide you with a Return Authorization Number (RA#) and instructions on how to return the product. Please note that returns without an RA# will not be processed.
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Prepare the Item for Return: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Ensure the product is in new, unused condition. You are responsible for the return shipping costs unless the item was defective or damaged.
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Shipping the Return: After receiving your RA#, you will need to ship the item back to the provided address. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of the return without tracking information.
3. Return Shipping Costs
- Non-Defective Returns: If you are returning an item for reasons other than defect or error on our part (e.g., changed your mind, ordered by mistake, etc.), you will be responsible for the return shipping costs. Shipping fees are non-refundable.
- Defective or Damaged Returns: If the product is defective, damaged upon arrival, or if you received the wrong item, we will cover the return shipping costs. In this case, please contact us immediately, and we will provide you with a prepaid shipping label to return the product.
4. Refunds
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Processing Time: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, we will issue a refund to your original payment method. Please allow 5-10 business days for the refund to be processed, depending on your bank or payment provider.
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Partial Refunds: In some cases, we may offer a partial refund if the returned product is damaged, opened, or missing parts. If this is the case, we will notify you of the refund amount.
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Refund Method: Refunds will be issued to the same payment method used during the original purchase. If there are any issues processing your refund, we will contact you to arrange an alternative method.
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Shipping Fees: Shipping costs, including any expedited shipping fees, are non-refundable, unless the return is due to a mistake on our part (e.g., defective product or wrong item).
5. Exchanges
We do not offer direct exchanges. If you’d like to exchange an item for a different product or size, you must return the original item and place a new order for the replacement item. Follow the return procedure outlined above to return the original item, and then order your new item separately.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery for a full refund or replacement. To expedite the process, please provide the following:
- Your order number
- A description of the damage or defect
- Clear photos of the damaged or defective product, including packaging
Once we verify the issue, we will provide you with instructions for returning the product at no cost to you. If the item is determined to be defective or damaged, we will issue a full refund or send a replacement product, depending on your preference and availability.
7. Late or Missing Refunds
If you haven’t received a refund after the estimated processing time (5-10 business days), please check the following:
- Contact your bank or credit card company; it may take additional time for the refund to be posted to your account.
- If you’ve done this and still haven’t received your refund, please contact our customer service team at info@printerdeals.store or call (877) 535-7166 for assistance.
8. Restocking Fees
In some cases, a restocking fee of up to 15% of the product price may be applied to returns that are not due to a defect, error, or shipping damage. The restocking fee is applied to cover processing and handling costs associated with the return.
9. Changes to the Returns & Refund Policy
We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
10. Contact Information
If you have any questions or need assistance with a return, please feel free to reach out to our customer service team:
Printer Deals Store
Email: info@printerdeals.store
Phone: -(877) 535-7166